We aim to surpass your service expectations and trade subject to the following conditions.  If you visit or shop within this website you accept these conditions:


There are 3 easy ways to order:

  • Online you can order and pay for your goods in our online shop 24 hours a day, 7 days a week.
  • Email contact us detailing your order and telephone number and we will contact you to confirm details and process payment.
  • Phone shop hours are Monday to Friday 10am – 5pm (Australian Eastern Standard Time). Orders and payment can be taken over the telephone by calling:

Within Australia        (03) 9764 9422

International             +61 3 9764 9422



Payment may be made using Visa or MasterCard via our secure payment gateway or PayPal. We also accept money order, and direct deposit (scroll down).  Goods will be sent after payment confirmation has been received.  When a forward order needs to be placed the full price will be processed and then the order placed.  Rarely unforeseen circumstances arise with manufacturers and time arrival estimates are exceeded.  Should this occur you will be kept informed of the situation and offered a refund if the new delivery times do not suit your needs.

Payment security

As we are a charity we cannot afford fraud.  So our quest for protection is your benefit.  We do not have direct access to or store credit card details.  Of course if you would prefer – we also offer direct deposit and money order payment options. For secure credit card payment this store uses:

  • SSL Certificate technology
  • A Secure Payment Gateway
  • Proprietary Fraud Detection Systems

Direct deposit payments


Bank: National Australia Bank

Account Name (payee): Swags for Homeless

BSB : 083 293

ACCOUNT : 895268322